Your front desk just became a retention engine.
Members check in with a QR code on any tablet. Every scan feeds each member's churn score. The morning a regular goes quiet, you know, and you know exactly who to message.
Zero hardware. Sixty seconds to set up.
Members open the Repstra app and show a rotating QR code. Any tablet at the desk scans it and greets them by name, with their photo and visit streak. No turnstile contract, no fob printer, no proprietary scanner. Front desk can also check anyone in manually with one tap.
The door tells you who's about to quit.
A member who stops scanning in gets flagged even while they keep logging meals in the app. Seven days without a visit raises their churn score. Fourteen days becomes an At-risk driver labelled "attendance drop". Your daily brief lists who went quiet and who to message first. Most gyms find out at cancellation. You find out in week one.
Keep the access system you already run.
Hapana, Glofox, Mindbody, Gymmaster, Clubware, or custom turnstiles push check-in events to a documented webhook. Import history by CSV so the churn model starts with context instead of a cold start. Events that don't match a member land in a queue you clear with one-click mapping.
Permissions that match a real front desk.
Owner, manager, trainer, front desk. Trainers see only their own clients. Front desk sees a name, a photo, and check-in status, nothing else. No casual staffer scrolling through body-composition photos or payment history.
Read the floor without standing on it.
Weekly check-in volume. A day-by-hour heatmap that shows when the floor is packed and when it's dead. Your biggest week-over-week decliners, ranked. An at-risk list driven by actual attendance, so you staff, program, and message off real traffic instead of gut feel.
Land on the business, not a client list.
As the owner you don't want another coach login — you want the numbers. Your studio dashboard leads with MRR, ARPU, retention and net new-versus-churned this month, then a per-trainer scorecard: clients, at-risk count, health and revenue, side by side. And every morning, a SOVARA studio briefing tells you what moved, which trainer needs a nudge, and the three things worth doing today. Managers get the same operational view, without the revenue.
Add your whole roster in one go.
Seed clients into the studio yourself — one at a time, or import a whole spreadsheet by CSV — and assign each to a trainer as you go. Trainers keep their own private clients separate from the studio's, so a coach you hire can bring their book without it landing on your bill.
Every trainer keeps the full Repstra kit.
Programs, check-ins, SOVARA drafts, nutrition, churn radar: every trainer on your roster gets the complete coach toolkit. Trainers with existing solo Repstra accounts join your studio unchanged. Their clients, programs, and history come with them.
Live before tonight's 6pm class.
Sign up, create your studio, and point any tablet at your kiosk. 30-day free trial, no card — from A$49/mo base plus A$75 per coaching seat (50 clients each), free front-desk seats. First scan to first churn signal, same week.